Personal Networks Supporting Workplace Learning

Abstract

This paper is a case study researching personal social networks and their meaning to individual-level learning processes in the workplace. The study was based on the knowledge-creation metaphor of learning. Employees' personal networks are seen as an important component of their learning potential and competence. Methodologically, the paper presents a relatively new technique of Social Network Analysis (SNA), namely, the qualitative egocentric network interview, and a new way of presenting research findings in visual form. The context of the study is the Finnish Defence Forces (FDF) and it was conducted in three companies of one brigade-level unit of the Finnish Army. An egocentric network interview was conducted with ten Non-Commissioned Officers (NCO). The interview data was analysed with qualitative content analysis, and the networks were visualised with the Cytoscape software. The egocentric network analysis showed that the people in the same company created a major support structure for the NCOs’ workplace learning. However, nearly all NCOs had important network structures that were formed around their individual expertise and tasks. The networks varied considerably in size and composition, but had certain connecting features. The networks had three main components; one, the personnel of the NCO’s own unit provided important social support. Two, every NCO had networks related to their own specific task, and three, some NCOs had networks formed through various stages of their life that were still active and useful in their current job. The different ways in which the networks enable and support workplace learning are discussed. In addition, some methodological issues of social network analysis are addressed.