Abstract

A communication and information disconnect exists between healthcare providers, care recipients and family caregivers. Poor communication synchronization of follow-up treatments, lab results, prescribed medication between providers, patients and their caregivers exists during transitions of care. For example, a patient’s primary care physician and caregiver may not be notified during a hospital discharge process. As a result, poor coordination of care can lead to an increase in medical costs, negative patient care outcomes or risk of hospital readmissions. This design implements a personal health card to access general medical data with the use of QR (Quick Response) code technology. The use of QR code technology integrated with a mobile messaging application is suggested as a potential solution in improving communication and sharing of data between healthcare providers, caregivers and care recipients.

Highlights

  • The inability to properly coordinate care of a patient has resulted in hospital readmissions, higher medical costs and lower qualities of care

  • A beta test plan was developed for future pilot testing to validate a proof of concept of the implementation

  • We focus in on the core functionality of the implementation which is, the use of RESTful Application Programming Interface (API), QR code technology, and security

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Summary

Introduction

The inability to properly coordinate care of a patient has resulted in hospital readmissions, higher medical costs and lower qualities of care. Healthcare providers today can be seen to coordinate care with the use of shared data sources, phone calls, faxes, postal mail delivery or text messaging These existing solutions do not accurately support the proper platform needed to properly coordinate care. Phone calls can be challenging in order to communicate with healthcare providers due to wait times, incorrect resources being reached or miscommunication over a weak line In this project we seek to improve care coordination by implementing a mobile messaging application equipped with QR code technology. A care-recipient may have a caregiver, known as one that provides assistance and care to others such as the elderly or a disabled family member In this case, it is important for a carerecipient’s caregiver, healthcare providers, and the care-recipient to be aligned in order to deliver the best quality of care and the lowest cost. We conclude this section by discussing some of the technologies which currently exist in supporting the coordination of care and how our own implementation will help

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