Abstract
It is often that personal data were being misused by organizations for their own benefits. To tackle this issue, different countries had introduced and enforced personal data protection regulations. With the enforcement, organizations in the relevant countries need to comply with the law enforcement to protect personal data as their legal responsibility. Privacy Enhancing Technologies (PETs) act as a form of technology that protects individual privacy data in organizations. The purpose of this research is to discover the impact of personal data protection act enforcement with PETs adoption on organization employees’ working experience and performance through the study of their working process change. This research adopts a qualitative single case study on one of the telecommunication companies in Malaysia. The targeted participants are employees come from different work nature, i.e., use personal data, process personal data or setup system to protect personal data. The finding of this research will enable organizations to have better understanding in future PETs adoption and provide insights on the measures to be taken to comply with personal data protection. This paper presents our preliminary results based on semi-structured interviews with 8 participants from different groups of work nature.
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