PERSEPSI MASYARAKAT TERHADAP KUALITAS PELAYANAN PUBLIK PADA KANTOR PEMERINTAH DAERAH (Studi Pada Kantor Badan Penanaman Modal dan PelayananTerpadu Satu Pintu Kota Padang)

Abstract

In the implementation of good governance government government as the organizer of national and state are required to meet the interests and needs of its people. Increased public awareness of the quality of public services, demanding the government as public service providers to improve the quality of service. This study aims to look at the perception of the public as users of public services to the quality of public services received, and the constraints faced by public service providers in providing services to users of public services. This study is a qualitative research where the primary data obtained from participants of the questionnaire answers provided about the truth is real, followed by observation. The analytical methods used are Level Outcomes average of answers to participants as a service user to know the user's perception of the quality of public services received and interviews with public service providers. The survey results revealed that the public perception of the quality of public services in the Office of the Board of Investment and Integrated Services One Stop Kota Padang is good. perceived constraints of service personnel is the quantity of human resources insufficient by the number of permit applications submitted, the building and the room the officers were less worthy, narrow parking for shared use with other offices. SOPs are sometimes not enforced, the understanding of different societies, socialization has been done, but not yet effective because of limited personnel and budget. Keyword : User’s Percepcion, Public Services