Perlindungan Konsumen Atas Kerusakan/Kehilangan Pakaian Pada Jasa Usaha Laundry di Denpasar

Abstract


 As is known from the openness that will provide so many challenges one of which is the increasing problem of consumer protection. Nowadays with sophisticated technology creating a new rental service, namely Laundry. Law No. 8 of 1999 concerning Consumer Protection can be the basis for consumers and consumer protection agencies to empower and protect the interests of consumers, and make businesses more responsible. The formulation of the problem that can be raised is What is the legal
 protection of Laundry consumers for damage / loss of goods? and What is the responsibility of the Laundry business actor for damage / loss of goods? Based on these problems, it can conduct a thesis research on Consumer Protection for Damage / Loss of Clothing in Laundry Business Services in Denpasar by using an empirical type of research. Consumers who are harmed by the negligence of the business actor can hold the business actor responsible for the loss, and claim compensation for the losses they have suffered, this has been stated in Article 7 letter G of the UUPK. The forms of responsibility for laundry businesses differ between business operators. In the case of giving compensation to consumers, business actors in accordance with Article 19 of the UUPK must provide compensation no later than 7 days, if the time limit is passed then the consumer can sue the business actor.