Performance Study of Regional Water Supply Company of Ternate City, North Maluku

Abstract

Regional Water Supply Company (RWSC) of Ternate City is a company managed by the local government which in its operation needs to prioritize the fulfillment of clean water for communities. Therefore the services of RWSC should based on the standards of quality service provided by the National Agency for the Improvement of Drinking Water Supply System. On the other side, the demand for clean water supply and services is increasing every year. This is caused by an increase in population and the development of cities or service areas relating to the improvement of the socio-economic. The purpose of this study is to evaluate the performance of water supply service providers in Ternate City. Data analysis based on the guidelines from the National Agency for the Improvement of Drinking Water Supply System involves several indicators such as the financial aspects, service aspects, operational aspects, and aspects of human resources. The result shows that the score of the financial reaches 0.92, the service aspect 0.88, the operational aspect 0.88, and the human resource aspect 0.52. These results show that the performance of Regional Water Supply Company (RWSC) of Ternate City achieves score 3.2 and it indicates that the performance of Regional Water Supply Company (RWSC) of Ternate City in the healthy category.