Performance of architectural teams: The role of team learning, reflexivity, boundary crossing and error communication

Abstract

This paper examines the role of team learning behaviours in the performance of architecture teams. This is significant to architects because most architects work in project teams. Although there is a growing body of research on the behaviours of design teams, this survey is one of the first studies conducted specifically on the learning behaviours of architects working in teams. We conducted a survey with 105 architecture firms in Victoria, Australia to collect perceptions of team learning behaviour and team performance, then interviewed nine architects to explore their team learning practices. Results from the survey demonstrated that team reflexivity, error communication and boundary crossing behaviours were positively associated with team effectiveness and employee satisfaction.