Abstract
This article explores the performance of agency within the context of unequal power resources and structural constraint. Based on 23 video‐recorded placement meetings in three homeless shelters, we find that participants' agency is the outcome of both collaboration and resistance. To avoid interaction that fails to empower, social actors engage in “repair work” and face‐saving practices. When clients display “wrong face”—that is, bring problems to the table that are not considered “reasonable”—then the service providers engage in “repair work.” Participants turn conflict into collaborative agency because interactions that fail to deliver mutually empowering forms of agency have costs for both: clients' problems are not solved, and service providers fail to reach organizational goals.
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
