Performance measurement tools for Ghanaian contractors

Abstract

This paper addresses the absence of performance measurement systems in the Ghanaian construction industry. A thorough review of literature and existing academic publications on performance measurement was undertaken. As part of the process, three performance measurement systems used in the construction industries in the United Kingdom, the United States of America and Denmark were reviewed. The performance measurement system used by Danish contractors was selected and adapted for Ghanaian contractors. Two performance measurement tools are developed in this paper. The Project Scorecard (ProScor) can be used to measure project performance whilst the Contractor Scorecard (ConScor) can be used to measure organizational performance. The developed tools were validated using focus group sessions with experts drawn from the Ghanaian construction industry and later using a questionnaire-based survey of selected Ghanaian contractors. Future work will focus on developing interactive versions of the tools to enhance their use.