Performance measurement system of supply chain - an empirical study

Abstract

Performance measurement (PM) of supply chain is gaining more interest in researchers and practitioners in this globalised era. It is a powerful tool which helps organisations to effectively and efficiently manage their resource utilisation and achieve their goals and objectives. However, literature reveals that medium scale organisations have paid little attention to performance measurement system (PMS) design and implementation. This paper is an attempt to explore and investigate issues concerning the design and implementation of PMS in Indian manufacturing industry. An empirical survey was conducted in Indian medium scale industries to explore the dimensions and characteristics of PMSs. The study highlighted that medium scale enterprises in India pay less attention to integration of supply chain and use of technology in their business processes. It revealed the continuing importance given to financial measures by these industries despite the increasing emphasis put on non-financial measures in the literature.