Performance measurement of reading teaching-learning Business Processes: case of whole-word and syllabic reading methods in primary schools

Abstract

In the educational filed, Key Performance Indicators (KPIs) aim to provide an opportunity to evaluate the performance of em- ployees, teachers’ skills and pedagogy, students’ results, learning objects, educational institutions and teaching-learning methods. In this research work, we focus on studying the performance of reading teaching-learning methods, specifically whole-word and syllabic languages learning methods. More precisely, we propose a Business Process Management (BPM) based approach for per- formance measurement of the corresponding business processes of the both methods. We elaborated the reading teaching-learning business processes using Business Process Model and Notation (BPMN), which is a widely adopted standard for formalizing busi- ness process modeling. We prepared a set of KPI for the different activities and for the whole process. We used these KPIs to gauge the performance of each business process and make comparisons between them. To validate our approach, we launched a dedicated questionnaire to primary school teachers in the third grade. By using this questionnaire, we were able to evaluate the overall perfor- mance of each reading process. Our findings indicate that the whole-word method is the most effective teaching method compared to the other.