Performance Measurement for Robust and Agile Scheduling and Control of Industrial Product-Service Systems

Abstract

In the manufacturing industry competitors are continuously struggling to differentiate from other companies in the market. Industrial Product- Service Systems (IPS2) offer this differentiation by representing a paradigm shift from traditional product selling and service offering to providing customer value. To support the IPS2 provider during the delivery and use phase of IPS2 an IPS2-Execution System (IPS2-ES) has been developed. The system is needed for planning, scheduling and organization of the required delivery processes and the partner network. In addition to that, a performance measurement method for IPS2 (IPS2-PMM) supports the IPS2 provider with an evaluation of the IPS2 delivery through key performance indicators (KPI). For the holistic agile scheduling and control for IPS2 delivery, an IPS2 control model has been developed. However, to add robustness for the IPS2 delivery, the IPS2-PMM has to be integrated into this model. In this paper, the IPS2 control model is extended to allow for an integration of the IPS2-PMM. Thus, the cascaded control loops are enriched by the generation of KPI for the evaluation of the IPS2 delivery.