Abstract
Existing research on the effectiveness of performance measurement systems has generated inconclusive findings. In this study, the performance measurement-effectiveness relationship is tested in human services programs using the ratings of volunteer program evaluation teams. A sample of programs was evaluated in 2000 (n = 195), and a similar sample was evaluated again in 2002 (n = 167). In both years, the quality of performance measurement was significantly correlated (at the 0.01 level) with program performance. The role of organizational learning from the measurement data, as a factor contributing to program performance, was supported only in the 2002 sample. One explanation for this result is that additional time was needed for the incremental benefits of data-driven learning to add up to substantial program impacts.
Published Version
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