Performance measurement and management practices of on-site activities in industrialized housebuilding

Abstract

Measuring the performance of construction site processes is an essential for the continuous improvement in building production efficiency. However, little is known about how this is done by industrialized housebuilding (IHB) companies. The purpose of this paper was to extend the body of knowledge of IHB to on-site performance measurement and management (PMM), thereby identifying reference practices and potential areas for improvement in order to prepare the field for the further development of significant performance management systems (PMS). A multiple case study by means of semi-structured interviews with company managers of eight companies within the IHB sector from three Central European countries has been conducted. The results show that the companies, to a greater or lesser extent, collect data on: customer satisfaction, environmental protection and CO2 emissions, operating efficiency, productivity, quality and work safety. The data can be used to perform performance measurements that provide feedback on these criteria. Reference practices of performance measurements and their benefit are identified. Digital tools are increasingly being used for data collection on construction sites, although paper-based tools such as site and working time reports are still in use. The findings establish a basis for the further development of PMS within the IHB sector.