Performance measurement and Industry 4.0: Italian researchers examine how the municipality of Turin improved their PMMS to manage radical technologies

Abstract

PurposeThis paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies.Design/methodology/approachThis briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context.FindingsResearchers examined the evolution of the PMMS (performance measurement and management system) adopted by the municipality of Turin for the internal control of its investee NPOs in the era Technology 4.0. The PMMS evolved from a fragmented set of indicators based on legitimacy and economic perspectives to a holistic set of indicators based on a comprehensive set of perspectives to consider the changing business environment.Originality/valueThe briefing saves busy executives, strategists and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.