Performance Measurement and Evaluation Practices and Problems in Amhara Region Public Sectors

Abstract

The primary concern of this study is to observe the practices of commonly known change initiatives of BPR and BSC and the ensuing performance appraisal techniques Problems in Amhara Region’s Public Sectors based on the case study Observation results of Government Communications Affairs Office(ANRS GCAO) in particular. We are also interested in the relationships/links between the appraisal of individual co-worker performance and reward/promotion attached to it. With regard to the design, methods and procedures of the observation, three Core and three support Process Owners and six case team leaders respectively were participated. They were selected purposively due to their depth of knowledge about the change process. We employed non-probability sampling technique and a case study type of research methods. We adopt case study due to the fact that we mainly relied on to combine group interview with record analysis and observation. No measurement of individual co-workers is practiced in the organization as per the measurement criteria studied and promulgated by the regional government so far. Workers are not doing their jobs focusing on the mission and vision of the organization neither do they measure their daily activities based on time, quality, quantity and efficiency performance parameters. Finally, we proposed the Lewin's force field analysis as well as the ADKAR model and the five step communication strategies in our model are essentially fundamental to mitigate change resistant’s and enforce change in overall organization structures. In addition, we raised some success/failure factors contribute for implementation of the revised BPR and BSC as well as scientific tools to motivate workers objectively through overhauling performance and achieve organizational mission, vision and objectives.