Performance Management in the Public Sector: The Ultimate Challenge

Abstract

AbstractPerformance Management is the challenge confronting public service managers. However, the enduring research focus on performance measurement in public services, without resolution, does not offer neat solutions to performance management in public services. This drawback of measurement difficulties has not abated interest in performance management. But there are significant adverse outcomes associated with the clumsy use of performance management systems in public services, particularly negative effects on staff morale. The lack of ready‐made answers to performance management makes this task complex and demanding for public service managers. This paper identifies critical dimensions of effectiveness in performance management systems.