Performance management in Indian civil services: at crossroads

Abstract

The performance appraisal system of the Indian civil servants is undergoing tremendous changes. Since the transition in the performance appraisal of Indian civil servants is underway, this case provides a live experience of the shortcoming of the type of system obtained in the past and at present. It also illustrates the expectations from the future system. Dealing with a transition which is underway, the case helps in better appreciation of the organisation and individual level impediments faced in changing over to a ideal performance appraisal system. Indian civil services being a huge manpower resource, the understanding of change required due to a changing performance system has unique learning to offer.