Performance Management and Evaluation of Large-Scale Events in a Multistakeholder Engagement Perspective: The Case of the Extraordinary Jubilee of Mercy

Abstract

Large-scale events, which are characterized by a dynamic complexity involving different national public administrations and institutional levels, require a special attention in selecting adequate project management and event management systems, and in designing and implementing multistakeholder management and engagement techniques. They also require the adoption of innovative managerial tools, as well as the introduction of performance evaluation systems linked to an inter-institutional cooperation and collaboration setting (performance management at macro level). Using a multidisciplinary approach (public management and governance, political science, administrative science), this chapter analyzes the case of the Extraordinary Jubilee of Mercy, focusing on its outcomes in terms of inter-institutional and collaborative governance, cross-sector collaboration and joined-up government.