PERFORMANCE INVESTIGATION OF ELECTRICIAL POWER SUPPLY TO OWERRI FOR HIGHER PRODUCTIVITY

Abstract

This research was carried out to investigate the performance of electrical power supply to Owerri, Imo State Capital. The Enugu Electrical Distribution Company (EEDC), Owerri was the case study and sample of 10 respondents representing each unit were used. Structured questionnaire and observations techniques were administered during this research. The data presentation tools were tables and charts. It was found out that the major hindrances to Customer satisfaction in Power supply were: inadequate megawatts of power availability, obsolete network and equipment that require upgrade, overload networks, poor funding, lack of routine maintenance culture, inadequately trained manpower, logistics (vehicle, personal and material problems), psychological and physiological problems. Although the privatization policy is believed to be a progressive step to these challenges. based on the aforementioned, it was therefore recommended that management’s proactiveness to manage faults and equipment upgrade, government and private sectors should actively involve positive and effective management, as well as smart metering to ensure consumers meet up with charges, Standard Organization of Nigeria (SON) play major to ensure substandard materials and products are not delivered, form rural cooperative society to create awareness on how to use light and serve as interface between the company and community.