Performance Improvement Through Strengthening Interpersonal Communication, Personality and Decision Making for Firefighters in Depok City, Indonesia

Abstract

This study aims to find efforts to improve officer performance, through interpersonal communication, personality, and decision making. The population in this study was fire officers in the Depok City area with a total of 161 fire officers. The sampling technique used proportional random sampling with the slovin formula with an error margin of 5%, the sample size was 115 fire officers. The data analysis method used in this research is path analysis. This research resulted in the conclusion 1) There is a positive direct effect of interpersonal communication on officer performance. 2) There is a positive direct effect of personality on officer performance. 3) There is a positive direct effect of decision making on officer performance. The most dominant variables in improving officer performance are decision making.