Abstract
Boeing Airlift and Tanker Programs (A&T) uses the criteria for performance excellence as its road‐map to business excellence. This study employs a house of quality to facilitate a detailed, quantitative analysis of how well the various strategic thrusts and initiatives at A&T address the individual items within the criteria. This unique application of Quality Function Deployment (QFD) will demonstrate applicability to the design and development of a large organization.
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