Abstract
To increase banking efficiency, this study presents a convenient and efficient index to evaluate a bank teller’s the performance. This work presents a teller performance analysis chart by adopting the similar methodology of Vännman (1999) and Chen et al. (2001) to compare the operation performance of bank tellers. The proposed approach enables bankers to assess individual teller performance objectively from the chart to improve both teller performance and overall quality of service.
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