Performance Evaluation of Mashhad University of Medical Sciences’ Hospitals During 2006-2011: Application of Pabon Lasso Model

Abstract

Background: Performance evaluation is a process, which deals with the evaluation, measurement and judgment of performances over a certain period of time. Objectives: The aim of this study was to evaluate the performance of Mashhad University of Medical Sciences’ hospitals using the Pabon Lasso model. Methods: In this descriptive cross-sectional study, ten educational hospitals of Mashhad University of Medical Sciences (MUMS) were investigated. Data included the following indicators: bed turnover rate (BTR), bed occupancy rate (BOR) and average length of stay (ALS). The data-gathering tool was standardized by the deputy of curative services of the ministry of health and medical education (MOHME). Data was collected from the information technology and statistics management department of MUMS databank, entered into the Excel software, validated, and implemented to depict the Pabon Lasso graphic chart. The position of the hospitals was recognized and analyzed in terms of the above indexes. Results: Doctor Sheikh hospital has been shifting variably between the second and third quadrants; Hashemi Nejad hospital was moved to the third quadrant in 2006 to 2011 and finally to the first quadrant in 2011. The status of Shariati hospital and Omolbanin hospital remained constant in the first and second quadrants during these six years. Finally, the KhatamolAnbiya hospital was moved from the second quadrant to the third quadrant during these six years Conclusions: According to the results, only 30% of Mashhad’s medical centers (Hashemi-Nejad, Anbiya and doctor Sheikh hospitals) were in the third quadrant. In addition, the study findings showed the performance of each hospital according to the Pabon Lasso model. This information can be used to gain the awareness of hospital administrators about their hospital’s situation and position compared to other hospitals, to maintain and upgrade their performance.