Abstract
Abstract Objective: The smart city is defined as a mix of urban strategies aimed at optimizing and innovating public services. Current cities are hybrid and affected by complex systems with inter-institutional collaboration. This study aims to understand which variables are most present and important according to the literature review and comparative analysis of two case studies. Methodology: The authors have chosen the emerging smart city of Turin and Lugano to conduct a cross-analysis based on the matrix proposed by Yin (2017). This research is characterized as a holistic study of multiple cases. Findings: The research was carried out thanks to results produced by literature and emerging from the analysis of realities exposed, to assess the performance of projects and urban sustainability. A set of 71 indicators has been designed to assess the impacts of a smart city. 5 Indicators are related to management performance, 18 to governance and 48 to reporting. Value Added: This research aims to implement the theory of information reporting by providing guidelines for indicators in inter-institutional, cross-sectoral and multi-level contexts maximising smart factors in cities and meeting stakeholder needs in a hybrid organization. Recommendations: Future research is recommended to confirm the relevant indicators for stakeholders associated with communication methods.
Highlights
Value Added: This research aims to implement the theory of informa on repor ng by providing guidelines for indicators in inter-ins tu onal, cross-sectoral and mul -level contexts maximising smart factors in ci es and mee ng stakeholder needs in a hybrid organiza on
The cases analyzed as men oned in the methodology sec on reflect KPIs of smart ci es shown in UNITO-USI (2020), so the results showed that the need was to provide a set of indicators that allow the public sector to evaluate all phases of their processes because o en only the output and not the outcome is evaluated
In the presenta on of results, the study does not focus on confirming the characteris cs of smart ci es for cases analyzed, as this research is posi oned in a step of process since the objec ve is to implement the theory of informa on repor ng in inter-ins tu onal, intersectoral and mul -level contexts to maximize the "smart factor" of ci es by mee ng the needs of stakeholders
Summary
This study aims to understand which variables are most present and important according to the literature review and compara ve analysis of two case studies. Value Added: This research aims to implement the theory of informa on repor ng by providing guidelines for indicators in inter-ins tu onal, cross-sectoral and mul -level contexts maximising smart factors in ci es and mee ng stakeholder needs in a hybrid organiza on. This research aims to implement the theory of informa on repor ng in inter-ins tu onal, cross-sectoral and mul level contexts. This research aims to implement the theory of informa on repor ng by providing guidelines for indicators in inter-ins tu onal, cross-sectoral and mul -level contexts maximising smart factors in ci es and mee ng stakeholder needs in a hybrid organiza on
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