Abstract
The adoption of ERP systems by Small and Medium-sized Enterprises (SMEs) is a major endeavour and a complex project with many potential difficulties concerning budget overruns and benefits reached. SMEs must apply contemporary performance measurement methodologies to ensure efficiency and effectiveness in their overall Information Technology (IT) and business strategy, which in most cases can lead to superior competitive positioning. This paper develops a novel framework for measuring the impact of ERP implementations at SMEs; it is based on the concept that success is achieved only when the organisation is capable of better performing every operation embedded within the ERP system, and when the integrated information platform can contribute to overall performance enhancements. We focus on key performance measures, which are linked to a previously developed model (the 'six-imperatives' framework) and are relevant to the ERP implementation.
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callMore From: International Journal of Enterprise Network Management
Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
