Abstract
Suggests that although much was written during the 1980s on performance assessment in the public services sector, very little was published about the performance assesment actually taking place in higher education libraries with regard to reader services. Reports on research which aims therefore, to ascertain the commitment of institutions and their libraries to performance assesment, the nature and extent of assessment of three library reader services – document delivery, enquiry services and education – and the dissemination of results and ability to gauge satisfaction levels of library managers with current assessment procedures. A postal survey was carried out during the summer 1992. Results indicated that of those surveyed around one in three libraries, 15 per cent of libraries carried out no assessment of their reader services and last only one‐third of library managers felt satisfied with their performance assessment procedures.
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
