Performance And Evaluation of Diagnosis Training Need for Pharmacy Assistants

Abstract

Training is undoubtedly one of the most important current issues when it comes to competitiveness, innovation, and continuous improvement of a company. This process involves the detection of needs, planning, implementation, evaluation, feedback, and monitoring of results. The fundamental axis of this process is the Diagnosis of Training Needs (DNC), since it indicates precisely the aspects on which the trainer must work. After a national and international review and the results obtained in the supervision carried out in the municipality, it was possible to detect the existence of training needs for pharmacy assistants. To realize a diagnosis of the training needs of the pharmacy assistants of the Santa Clara Municipality. To prepare the Diagnosis of Training Needs, the Comparative Method was used. This method is based on the differences between what is and what should be, by comparison, makes it possible to verify the requirements that need to be covered. The interview and the survey were used as techniques. Finally, after analyzing all the data obtained from the matrices and open questions, the final diagnosis of training needs was prepared and delivered to the Pharmacy and Optics Company. These results showed that this company needs to immediately implement training activities for its pharmacy assistants in terms of knowledge, skills, and attitudes.