Performance Analysis of Turnover Intention of Mekaar Regional Bogor Employees at PT Permodalan Nasional Madani

Abstract

The quality of work life of employees is an important aspect in an organization or company. PT PNM as one of the government owned business (BUMN) has a business unit that is in micro-finance which currently has the largest client base in the world, more than the microfinance initiator – Bangladesh. In doing its business, Mekaar is performed by ~97% of account officers that composes of millennials – which is the strength as well as a challenge to the company. Multi-taskers and flexibility are the main strengths of the generation. The company need to manage the quality of work life of their employees well so that said employees will still stay in the company. Therefore, the purpose of this research is to find out the impact of restricted performance to the quality of work life against account officer turnover rate. The method used in this paper is a descriptive method describing the situation of the company by processing both qualitative and quantitative data. The research is conducted by handing out questionnaire to 250 account officer respondents at the Bogor Regional office. The hypothesis testing is done using outer model which is a model that connects latent and manifest variables. The result shows that the impact of quality of work life to the turnover rate of employees is linear, resulting in the concrete individual decision to continue their affiliation to the company, and whole-heartedly accepts the company vision while giving their best contribution to the success of the company. Keywords: Quality of work life, microfinance, turnover employee