Abstract
Technology and the use of internet has taken counseling service beyond the face-to-face to online counseling services. Online counseling has been available and widely used as more people are going online. Therefore this research aims to examine the perceptions of University of Jordan students toward online counseling. A sample of 210 respondents were selected to complete online questionnaire that contains two aspects of knowledge about and attitude toward online Counseling. The results of the study indicated that respondents have adequate information about the field of online counseling. However, face to face counseling was not the first preferences for most of the respondents. They have a positive attitude and a high level of preferring toward online counseling, and they believe that online counseling is an essential part of their way to deal with daily life problems. The results also indicated that social media is most effective way that help respondents to get online counseling, and it has tremendous effect on respondent's life.
Highlights
The revolution of technology and the use of internet and its related web resources has taken counseling service beyond the face-to-face to electronic-based counseling services (Aaron et al,. 2005)
Psychiatrists and counselors are turning to new way to help their patients, instead of coming to the office, they can register to an online counseling website, this new way of counseling is known as e-counseling (Brown, 2011) (Chester and Glass, 2006), cyber-counseling or tele therapy, some clients consider e-counseling as a substitute to In-office counseling (David et al, 2005) while others don’t think it replaces the traditional methods, so they still visit the office even if they tried e-counseling to (Delida, 2005)
The results of this study indicate that there are statistically 85% think it is important to have a short training program to explain how online counseling can be helpful to them before they use online counseling, Result showed that large percentage of 65% believe that online counseling can be as effective as face to face counseling, 28.8% think it is important for an online counseling provider to meet with in-person before providing online counseling services
Summary
The revolution of technology and the use of internet and its related web resources has taken counseling service beyond the face-to-face to electronic-based counseling services (Aaron et al,. 2005). Psychiatrists and counselors are turning to new way to help their patients, instead of coming to the office, they can register to an online counseling website, this new way of counseling is known as e-counseling (Brown, 2011) (Chester and Glass, 2006) , cyber-counseling or tele therapy, some clients consider e-counseling as a substitute to In-office counseling (David et al, 2005) while others don’t think it replaces the traditional methods, so they still visit the office even if they tried e-counseling to (Delida, 2005) This method can be done using traditional communication tools over the internet, such as: E-mails, Internet-voice calls, chat rooms, IM, and video conferences (Alleman, 2002). As clients find time to arrange their thought, therapists benefit from that time to carefully structure their questions (Holmes, 2004 Luitgaarden, 2016), chatting online makes it easier for the therapist to supply his client with many websites which may help him/her case, e-counseling makes it easier for the therapist to talk to his clients anywhere in the world, without even having to be at the same country
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