Abstract
This paper examines the relative intrinsic importance of the effective management of projecttime, cost and quality in the attainment of client objectives. The findings from a questionnairesurvey are presented. The survey explored the perceptions of South Africanclients concerning their objectives and the project time, cost and quality management associatedwith building procurement systems in South Africa. The findings indicate thatmis-perceptions exist between clients, contractors and building professionals regardingthe time, cost and quality management associated with building projects, and the contributionthis makes to the attainment of client objectives.
Highlights
The clients of the construction industry are primarily concerned with quality, time and cost and yet the majority of construction projects are procured on the basis of only two of these parameters, namely time and cost (Bennett and Grice, 1990)
Lansley (1993) argued strongly for the importance of studying the behavioural aspects of management in attempting to address the problems facing the construction industry, i.e., that it is the issue of the ‘human factor’ involved in construction projects that needs to be addressed
Rwelamila and Hall (1995) further argue that little evidence exists of successful projects where these three factors have been balanced and there is a need to embrace time, cost and quality management as a human activity system
Summary
The clients of the construction industry are primarily concerned with quality, time and cost and yet the majority of construction projects are procured on the basis of only two of these parameters, namely time and cost (Bennett and Grice, 1990) This is understandable since the majority of project management control systems highlight time and cost, and overlook the relative importance of quality (Hughes and Williams, 1991). It is argued by Herbsman and Ellis (1991) that the major failings in traditional approaches to project delivery have been in extensive delays in the planned schedules, cost overruns, serious problems in quality, and an increase in the number of claims and litigation associated with construction projects.
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