Perceptions of nurses about reporting medication administration errors in Jordanian hospitals: A qualitative study

Abstract

IntroductionReporting Medication Errors (MEs) is a critical issue that confronts healthcare providers and institutions all over the world, yet this issue has only recently been examined in developing countries. PurposeTo explore the perceptions of Jordanian nurses around reporting MEs and to identify potential barriers to reportage in their context. MethodologyA qualitative descriptive approach was followed; whereby24 Jordanian nurses were interviewed. ResultsTwo main themes emerged. The first revolved around nurses' perceptions of ME reporting, and the second theme pertained to the daily barriers that prevented them from reporting MEs. ConclusionThis study identified many individual behaviors and system defects that exacerbate the lack of ME reporting in Jordan. The results point to an opportunity for Jordanian hospital managers to acknowledge these problems and thereby facilitate their resolution and increase the quality of healthcare in their organizations.