Perceptions of justice: Clientele evaluations of conflict adjustment by a utility regulatory agency

Abstract

During the past 15 years social psychological research on justice has evaluated hypotheses about linkages among various personal and institutional attributes and variables like outcome favorability and perceptions of procedural and distributive justice in decision-making contexts. This article reexamines hypotheses and findings about procedural and distributive justice using data from the dispute adjustment process used by a state regulatory agency. This study differs from any previous studies of perceptions of justice in two respects. First, the study employs data about the perceptions ofboth sides of a disputing experience before a public authority. Second, rather than using multiple regression and path analysis as in many past studies, we illustrate the value of hierarchical log-linear analysis as an analytical technique. The data analyzed through loglinear analysis permit us to reconsider previous conclusions about the procedural neutrality and participation in dispute adjustment and the linkage of these concepts to the legitimacy of the political regime.