Perceptions and Satisfaction Level of Learners in Online General Education during the COVID-19 Era : A Case Study of K University

Abstract

This study investigated the perceptions and satisfaction level of learners regarding online general education at K University during the COVID-19 pandemic in 2020 and 2021. The research aimed to analyze the changes in learners' perceptions and level of satisfaction. The summarized findings of the study are as follows: First, compared to 2020, the level of overall satisfaction among students with online general education classes increased in 2021, and learners' perceptions improved. However, their satisfaction with instructors' feedback and interesting class structures remained low. Second, there was an increased intention on the part of students to enroll in online general education courses, but the intention was lower for liberal arts practicum courses. Student satisfaction with online general courses in the performing arts field was lower compared to humanities and STEM (Science, Technology, Enginerring, Mathematics) fields. Third, learners reported an improvement in their online learning environments. However, addressing the digital information gap and supporting students with disabilities require consideration. Fourth, learners preferred pre-recorded lectures, and meeting their demands through features like recording functions and additional videos in real-time video lectures was necessary. Fifth, similar to 2020, learners identified assignment burdens, difficulties in practical courses, and communication issues with instructors as disadvantages of online liberal arts education. Sixth, in both 2020 and 2021, learners recognized that instructors' delivery skills and their interest and enthusiasm in online classes were the most crucial factors in enhancing the quality of online liberal arts education. Based on these findings, implications for the future direction and improvement of online liberal arts education were proposed, along with suggestions for further research.