Perception on information and communication technology perspectives in logistics

Abstract

PurposeLogistics companies have benefited from the use of information and communications technology (ICT) in their business processes. Although ICT is being promoted in the Singapore logistics industry, details on status and perception towards ICT are not well‐known. Therefore, in order to understand ICT penetration, a study is necessary.Design/methodology/approachIn this paper, the current status of ICT use in warehouse and transportation service providers obtained through a sample survey is reported. A framework is adopted to assess the perception of logistics companies towards ICT.FindingsThe results show that most of the logistics companies use ICT but their level and type depend mainly on the size of the company and the availability of technology. Logistics companies in Singapore provide services to more than one industry type and, in most cases, one logistics company provides multiple logistics functions. These companies consider efficiency, cost savings, reduced data entry error and increased customer service level as opportunities from ICT. The analysis of perception indicates that the use of ICT in Singapore is perceived positively with the increase in size of a company but is indifferent regarding the type of industry covered and the type of service offered by the logistics companies.Originality/valueThis is a comprehensive study to understand the status of ICT in logistics in Singapore. An understanding of motivators and barriers on ICT can help the decision makers in devising better policies and programs, if required, to increase ICT penetration. The result also gives an indication as to the level of business fulfillment that can be provided by the logistics industry in Singapore.