Perception of patients About Medical care at Medical OPD in I.T.H.S: Observational Study

Abstract

Background: Hospitals are the most important organizations of health care system. Globally 80% patients are attended at OPD. Aim: To find the perception of patients regarding care provision at Medical OPD in Islam Teaching Hospital, Sialkot. Study Design: Observational study. Methodology: Hundred patients were included in present study. All information was collected via Questionnaire and was kept in secret after approval from ethical review board. Pharmaceutical facilities available near or in the OPD were noted in the designed Performa. Data analyzed by SPSS 20.0v. Results: Quality of information provided by receptionist was satisfied 46(46%), partially satisfied 46(46%) and unsatisfied 8(8%). Behaviour of doctor toward patients was satisfied 68(68%), partially satisfied 28(28%) and unsatisfied 4(4%), Quality of time provided by doctor to patients was satisfied 64(64%), partially satisfied 32(32%) and unsatisfied 4(4%), Confidentiality of patients maintained by physician was satisfied 86(86%), partially satisfied 12(12%) and unsatisfied 2(2%), Pharmaceutical facilities available near or in the OPD was satisfied 60(60%), partially satisfied 36(36%) and unsatisfied 4(4%). Conclusion: This study concluded that satisfaction of patients at medical OPD was overall good. However, many of the existing shortages can be improved by presenting an organized program. Assessment showed that confidentiality was kept that improved overall satisfaction among patients. Keywords: Perception, patients and Medical OPD.