Perception of federal public administration ICT managers on good ICT governance practices

Abstract

In order to improve IT governance in APF, the TCU created, under the 2010 survey, the IT governance index (iGovTI). This type of research has as general objective, a situation of IT governance of each evaluated organization. Currently (2018), iGovTI evaluates organizations into four categories: initial, basic, intermediate, and enhanced. In this context, a research related to this problem seeks together with the ICT managers of Brazilian APF organizations of initial capacity, with the objective of not doing good practices in their own organizations. As a result of the chapter, they recognize that ITIL, COBIT and PMBOK are the best known and best practices used in participation organizations. And that, despite the majority of companies, has financial resources dedicated to the area, such as the difficulties in relation to knowledge about governance and good work and work practices.