Perception and level of satisfaction with the quality of antenatal care services among pregnant women attending antenatal clinic at plateau state specialist hospital, Jos, Nigeria.

Abstract

This study evaluated pregnant women's perception and level of satisfaction with quality of antenatal care received at Plateau State Specialist Hospital. The study employed a hospital-based cross-sectional design. Convenience sampling was used to select two hundred and thirty-eight (238) women attending antenatal clinic at the Plateau State Specialist Hospital. A validated semi-structured interviewer-administered questionnaire with a Cronbach's Alpha score of 0.83 was used for data collection. Respondent's perception was measured on a 36-point rating scale and the level of satisfaction on a 9-point rating scale. Data was subjected to descriptive analysis and Pearson's correlation was used to test for hypothesis. The mean age was 28.79 years. Most of the respondents were married (81.9%), twenty-eight percent of the respondents had two children. The respondent's perception of quality of antenatal care shows a mean score of 25.0± 4.61 which indicates that the respondents had positive perception of the quality of antenatal care (69.4%). Also, the respondent's level of satisfaction with the quality of antenatal care received shows a mean score of 6.50 ± 1.8 indicating that they were very satisfied (72.2%) with quality of antenatal care. There was a significant relationship between the respondent's perception of the quality of antenatal care and level of satisfaction of the quality of antenatal care service (r= 0.43; p< 0.003). The respondents had positive perception and are satisfied with the quality of antenatal care services received. A Periodic patient satisfaction survey should be established as part of the antenatal evaluation to provide feedback for continuous quality improvement.