Abstract
Background: Health extension workers (HEWs) have substantial inputs to reduce maternal and newborn morbidity and mortality in Ethiopia. However, their perceptions and experiences were not well understood. Therefore, this study aimed to explore their perceptions and experiences on facilitators and barriers to maternal and newborn health services in Ethiopia. Methods: A descriptive qualitative study was conducted from 8–28 April 2021 in Oromia, Amhara and Southern Nation, Nationality, and People’s Regional State of Ethiopia. Focused group discussions were made with purposively selected 60 HEWs. The data were transcribed verbatim and translated into English. An inductive thematic analysis was carried out using Atlas ti.7.1. The findings were presented in major themes, categories, and sub-categories with supporting quote(s). Results: The findings were categorized into two major themes (i.e., facilitators and barriers) and seven sub-themes. Community-related facilitators encompass awareness and behavior at the individual, family, and community. Significant others such as traditional birth attendants, religious leaders, women developmental armies, and kebele chairman substantially contributed to service utilization. Availability/access to infrastructures such as telephone, transportation services, and solar energy systems facilitated the service utilization. Furthermore, health facility-related facilitators include the availability of HEWs; free services; supervision and monitoring; maternity waiting rooms; and access to ambulance services. Maternal and newborn health services were affected by community-related barriers (i.e., distance, topography, religious and socio-cultural beliefs/practices, unpleasant rumors, etc.,), health facility-related barriers (i.e., health worker’s behaviors; lack of logistics; lack of adequate ambulance service, and placement and quality of health post), and infrastructure (i.e., lack or poor quality of road and lack of water). Conclusions: The HEWs perceived and experienced a wide range of facilitators and barriers that affected maternal and newborn health services. The study findings warrant that there was a disparity in behavioral factors (awareness, beliefs, and behaviors) among community members, including pregnant women. This underscores the need to design health education programs and conduct social and behavioral change communication interventions to address individuals, families, and the broader community to enhance maternal and newborn health service utilization. On the other hand, the health sector should put into practice the available strategies, and health workers provide services with empathy, compassion, and respect.
Highlights
Ethiopia has made remarkable progress by achieving many national and global health indicators
This study found a wide range of facilitators and barriers to maternal and newborn health service utilization
“First, we tell the mother to come to the health center after she tells us about her pregnancy status or we identify the pregnancy through a home-to-home visit.” (29 years old, health extension workers (HEWs))
Summary
Ethiopia has made remarkable progress by achieving many national and global health indicators. The program is implemented at the health post level (i.e., a primary point of entry to the Ethiopian health system delivery tier in rural communities for providing health services for about 5000 populations). Two health extension workers (HEWs) are assigned at each health post and act as a primary point of entry to the health system for the rural community They serve as the backbone of the Primary Health Care Units (PHCUs) acting as the most important frontiers for newborn and child survival in the country [3]. Two female trainees from the community are admitted to technical, vocational, and educational training institutions with short practical training in health centers; the training lasts a year After graduation, they were assigned to their respective village to provide the HEP health services. This study explored the perception and experience of HEWs toward facilitators and barriers to maternal and newborn health care seeking and utilization
Sign-in/Register to view highlights & summary Sign-in/Register to access full text options 
Free) 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a call
