Perceived work-related psychosocial stress and musculoskeletal disorders complaints among call centre workers in India–a cross sectional study

Abstract

Context The study was conducted in Chennai India in response to increase in number of health complaints among call centre workers in an organization Aim To assess the relationship between work related musculoskeletal disorders and workplace psychological stress Settings and designs Cross sectional study design Methods and materials After obtaining informed consent data was collected using self reported questionnaire distributed to call centre workers in the organization Statistical analysis used Chi square test t test amp general logistic regression Results From the worker rsquo s perception it was found that of the participants have average level of mental stress at work Among the various work related psychological stressors things happening outside of control at work had the highest impact on most of the subjects The most frequent physical pain discomfort experienced by the study participants in the previous month period concerned the neck region Statistical analysis showed significant association between the prevalence of MSD and occupational mental stress Conclusion Occupational workplace mental stress has a significant positive association with prevalence of MSD among call centre workers A systematic approach to risk reduction addressing the organizational psychosocial and physical work factors is required More research is required to know about the interaction between psychological stress and MSD