Abstract
The ecosystem of online stores and businesses or more popularly with the name of e-commerce in Indonesia is slowly showing its excitement. Since distance restrictions or social distancing were announced, the use of shopping apps has increased by 300 percent. Applications that are widely used are shopping applications that sell a variety of daily needs, as well as special applications for buying and selling used goods. The trend of online shopping in Indonesia during this pandemic has also increased. Loyalty is one of the important factors in driving a sustainable business. This researchaims to analyze the influence of Perceived Risk and Website Design on Customer Loyalty through Customer Satisfaction on Online Shopping Consumers during Covid19 Pandemic. Keywords: Perceived Risk, Website Design, Customer Satisfaction, customer loyalty
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More From: Kaav International Journal of Economics , Commerce & Business Management
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