Perceived Organizational Support, Job Insecurity, Organizational Trust toward Organizational Citizenship Behaviour in manufacturing industries of Malaysia

Abstract

Objective - The COVID-19 epidemic has significantly impacted organisational citizenship behaviour (OCB) among Malaysian industrial employees. This study investigates the influence of perceived organisational support (POS) on OCB using job insecurity and organisational trust as mediators. Methodology/Technique - Adopt the cross-sectional design with the aid of a questionnaire to collect data from 189 selected employees of manufacturing industries in Malaysia. The PLS-SEM technique is used in this study to test the proposed hypotheses. Findings – The results show that POS directly impacts OCB, and this relationship is also strongly mediated by job insecurity and organizational trust. The manufacturing industries are growing stable on a good workplace climate, including decreasing job insecurity and increasing organizational trust. Moreover, the prior study concentrated on good OCB behavioural results. However, there are also detrimental behavioural consequences that may be impacted by POS, such as unproductive behaviour; therefore, the current research focuses on new variables as mediators, such as job insecurity and organizational trust to fill the research gap. Novelty - Therefore, Organisational trust and job insecurity further mediate the relationship between POS and OCB. Thus, this paper finds an answer to human resource management (HRM) practices, explaining how POS influences organisational trust and job insecurity towards OCB. The study can help management better understand the importance of OCB in introducing and implementing POS through the improvement of organisational trust and job insecurity in the organisation. Implications and future research directions are discussed. Type of Paper: Empirical JEL Classification: D2, E24. Keywords: Perceived Organizational Support (POS); Organizational Citizenship Behaviour (OCB): Job Insecurity (JI); Organizational Trust (OT); Manufacturing Industry; Malaysia Reference to this paper should be made as follows: Hong, L; Zainal, S.R.M; Miaoling, Z. (2023). Perceived Organizational Support, Job Insecurity, Organizational Trust toward Organizational Citizenship Behaviour in manufacturing industries of Malaysia, J. Mgt. Mkt. Review, 8(1), 01 – 08. https://doi.org/10.35609/jmmr.2023.8.1(1)