Perceived Mobility of Mobile Payments: Mediation Model of User Usefulness

Abstract

This study aims to examine the perceived mobility of the application on mobile payments made by consumers, the impact on the relative advantage with the mediation of perceived usefulness. In finding the research objectives, an approach with a survey method was carried out on consumers who use mobile payment e-wallet as many as 200 consumers in the city of Bandung (Indonesia). Path analysis was conducted to test the research model through the PLS Algorithm and Bootstrapping test on SmartPLS. The results of the study found that the perceived mobility of e-wallets has a good relationship with perceived usefulness and relative advantage. It was further stated that the perceived usefulness of consumers for e-wallets was directly able to increase the relative advantage. So that consumers' perceptions of the perceived usefulness of e-wallets can mediate the relationship between perceived mobility and relative advantage. The findings in this study explain the importance of perceived mobility in supporting consumer behavior in mobile payments, namely perceived usefulness, and relative advantage. The information in this study is useful for companies that use digital payments in knowing consumer behavior using the e-wallet.