Perceived Knowledge, Attitude, and Practices of Employees Towards Diversity and Inclusivity in the Workplace

Abstract

In a 21st-century setting, employees from diverse backgrounds, mindsets, needs, interests, desires, and individual viewpoints are recognized as the primary source of innovative concepts that enhance profitability and growth. To understand employees' experiences in Iligan City’s hospitality sector concerning diversity and inclusivity, this study investigated their knowledge, attitudes, and practices across various demographic factors such as age, gender, educational attainment, religion, and disability. The authors conducted a quantitative study investigating employees' awareness of diversity and inclusivity in Department of Tourism (DOT) accredited accommodations and restaurants. A stratified random sampling was used to collect data using survey questionnaires. The findings reveal that employees possess a high level of awareness and comfort working with colleagues from diverse backgrounds in age, gender, educational attainment, religion, and disability. They also show knowledge of pertinent laws promoting equality. Significant relationships between demographic factors such as age, and educational attainment attitudes, and practices regarding diversity were identified. The study also underscores the interconnectedness of knowledge, attitude, and practices in fostering an inclusive workplace culture. It concludes that DOT-accredited establishments in Iligan City embraced diversity and inclusivity positively. Furthermore, this study suggests the need for comprehensive strategies to enhance organizational effectiveness and inclusivity.