Perancangan Sistem Penilaian Performansi Karyawan

Abstract

<p>Company X is one of the bakery companies that has several branch shops in Bandung. Over the<br />past few years, the performance of its human resource was stagnant and undeveloped. Especially in the<br />position of cashiers and salespersons who serve the consumers. Without a good human resource performance<br />management, Company X will not be able to survive in the competition. One of the requirements of good<br />human resource management performance is a good performance appraisal system. Performance assessment<br />conducted by Company X is still generic, and involving the assessment criteria that are very common.<br />Besides, this assessment is also used to measure all positions in the company. Sometimes, the assessment<br />process was very subjective, which often causes employees with different performance get the same value.<br />This research aims to design a performance appraisal system for the position of cashier and salesperson at<br />Company X by using Behaviorally Anchored Rating Scales (BARS). A performance appraisal system was<br />design started from the identification of assessment criteria and the determination of the scale of assessment<br />standards, and ends with a form design and assessment procedures. The study also designed a feedback<br />system, in order to improve the performance of the cashiers and salespersons at Company X. The developed<br />assessment system then tested in Company X to see how well the assessment able to distinguish employees<br />performance, where employees with different performance obtain different values. Besides these trials also<br />accomplished the objective of the proposed system, where the same employees have the same value relatively<br />despite assessed by different people.</p>