Abstract
The purpose of this study was to determine the Effect of Job Satisfaction Mediating Psychological Contracts on Turnover Intention. This research was conducted at The Samaya Ubud Luxury Villas. The number of samples in this study were 58 employees in the housekeeping department, especially saturated sampling. Data collection was carried out by interview and questionnaire. The analysis technique used is path analysis. Based on the results of the analysis shows that psychological contract has a negative and significant effect on turnover intention, job satisfaction has a negative and significant effect on turnover intention, psychological contract has a positive and significant effect on job satisfaction, and job satisfaction partially mediates psychological contract on turnover intention in housekeeping department employees The Samaya Ubud Luxury Villas.
 Keywords: psychological contract, job satisfaction, turnover intention
Highlights
The purpose of this study was to determine the Effect of Job Satisfaction Mediating Psychological Contracts on Turnover Intention
Based on the results of the analysis shows that psychological contract has a negative and significant effect on turnover intention, job satisfaction has a negative and significant effect on turnover intention, psychological contract has a positive and significant effect on job satisfaction, and job satisfaction partially mediates psychological contract on turnover intention in housekeeping department employees The Samaya Ubud Luxury Villas
Analisis Pengaruh Kontrak Psikologis, Leader Member Exchange (LMX), dan Kepuasan Kerja Sebagai Variabel Intervening Terhadap Kinerja Karyawan
Summary
Penelitian ini dilakukan di The Samaya Ubud Luxury Villas. The Samaya Ubud Luxury Villas merupakan villa yang bernaung di dalam PT. Tingkat turnover karyawan housekeeping department yang berada diatas 10% berturut-turut selama 5 bulan terakhir dapat memungkinan akan adanya peningkatan turnover di bulan selanjutnya pada karyawan housekeeping department The Samaya Ubud Luxury Villas. Berdasarkan hasil wawancara dengan pihak HRD The Samaya Ubud Luxury Villas karyawan housekeeping department yang keluar disebabkan karena adanya ketidakpuasan karyawan terhadap pekerjaannya serta berkeinginan untuk meninggalkan perusahaan dikarenakan karyawan tersebut sudah mendapatkan kesempatan kerja yang lebih baik di tempat lain. Hasil wawancara dengan 10 karyawan housekeeping department The Samaya Ubud Luxury Villas, karyawan memiliki keinginan untuk meninggalkan perusahaan karena harapan yang berasal dari dalam diri karyawan akan perjanjian hubungan timbal balik dengan perusahaan atau psychological contract belum dipenuhi oleh perusahaan. Human Resources Department The Samaya Ubud Luxury Villas menyatakan kepuasan kerja yang menurun pada karyawan housekeeping department dapat dilihat ketika karyawan dalam melaksanakan pekerjaannya secara tidak maksimal dan menimbulkan keluhan dari tamu yang menginap.
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