Abstract
Human resource management is a must if an organization wants to develop and compete with other organizations. Organizations need to pay attention to employee organizational citizenship behavior, because organizational citizenship behavior is very important to support the effectiveness of organizational functions. This study aims to analyze the role of job satisfaction in mediating the effect of perceived organizational support on organizational citizenship behavior of employees of PT. Indocitra Jaya Samudera. The number of samples in this study were 116 respondents with the method of determining saturated sampling. Collecting data through interviews and distributing questionnaires. The data were analyzed using path analysis techniques. The results showed that perceived organizational support had a positive and significant effect on organizational citizenship behavior, perceived organizational support had a positive and significant effect on job satisfaction, job satisfaction had a positive and significant effect on organizational citizenship behavior, job satisfaction had a partial role in mediating the effect of perceived organizational support on organizational citizenship behavior.
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
