Abstract
This is the second in a series of articles about some of the most effective models, methods, and processes of the OD trade. OD stands for organization development, a discipline that offers much to the OR/MS practitioner determined to help clients solve real-world problems. Because it is based on a systemic view of organizations, OD includes the whole universe of fuzzy people issues that increasingly determine the success or failure of efforts to implement otherwise flawless technical solutions.
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