"People just don't understand their role in it." Collaboration and coordination of care for service users with complex and severe mental health problems.

Abstract

PurposeTo explore professionals' and service users' experiences and perceptions of interprofessional collaboration and coordination for service users with complex and severe mental health issues.Design and MethodsA qualitative study involving semi‐structured interviews of professionals and individual interviews of service users. Data were analyzed by thematic analysis.FindingsParticipants described challenges and suggested improvements concerning Distribution of roles, responsibilities, and tasks; Communication; and Knowledge and attitudes.Practice ImplicationsMental health nurses and other professional helpers should have a particular focus on common aims, clear division of roles, planning and timing of interventions, and communication with other professionals and service users.