Peningkatan Fungsi Manajer Keperawatan dalam Optimalisasi Komunikasi Efektif Saat Handover

Abstract

This study aims to describe the process of change planning using Kurt Lewins' theory of optimizing effective communication during ward handovers by improving the nursing manager's function. The method used is a case study including assessment activities, problem analysis, preparation of planning of action (POA), implementation, and evaluation. The results showed that in the unfreezing phase, it was found that the problem needed to be more optimal in the performance of effective communication during the handover so that the priority strategy for solving the problem was optimizing the handover activity planning function. In the movement phase, a POA was prepared with indicators achieved, namely the draft revised SPO handover and socialization of the revised SPO draft with the nursing, Head Nurse, and Clinical Care Manager and agreed with the PIC of the activity. In conclusion, the process of change planning towards optimizing effective communication during handovers requires an increase in the function of the nursing manager, especially in the planning function. Managers must provide policies, one of which is SPO handover, and must review and revise policies to remain current and applicable.
 Keywords: Nursing Manager Function, Handover, Effective Communication, SBAR Method